Refund Policy

1. Introduction

At CS Gaming Hub ("we," "our," or "us"), customer satisfaction is our priority. This Refund Policy outlines the conditions under which we provide refunds for purchases made through our website at csgaminghub.com (the "Site").

This Refund Policy applies to all services and digital products offered on our Site, including premium content subscriptions, digital guides, and any other paid offerings. By making a purchase on our Site, you agree to the terms of this Refund Policy.

2. Refund Eligibility

2.1 Premium Subscriptions

For monthly premium subscriptions, we offer a 7-day money-back guarantee from the date of purchase if you are not satisfied with the service. To be eligible for a refund:

• The refund request must be submitted within 7 days of the initial purchase
• You must provide a valid reason for your dissatisfaction with the service
• Your account must not have previously received a refund for a subscription

For annual premium subscriptions, the refund period is extended to 14 days from the date of purchase, subject to the same conditions as above.

2.2 Digital Products

For one-time purchases of digital products (such as guides, e-books, or analysis reports):

• Refunds are available within 3 days of purchase if the product does not meet the description provided on the Site
• You must not have downloaded, accessed, or consumed a significant portion of the digital content
• You must provide specific details about how the product failed to meet the description

2.3 Coaching Services

For gaming coaching or consultation services:

• If you cancel more than 24 hours before a scheduled session, you are eligible for a full refund
• If you cancel within 24 hours of a scheduled session, you are eligible for a 50% refund
• If you do not attend a scheduled session without prior notice, no refund will be provided
• If you are unsatisfied with a completed coaching session, you may request a refund within 48 hours, which will be evaluated on a case-by-case basis

3. Non-Refundable Items

The following purchases are not eligible for refunds under any circumstances:

• Gift cards or promotional credits
• Purchases made with promotional credits or gift cards
• Subscription fees for months already used (partial month refunds are not available)
• Digital products that have been fully downloaded, accessed, or consumed
• Services that have already been fully delivered
• Purchases where there is evidence of fraud or abuse of our refund policy

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to refunds@csgaminghub.com with the subject line "Refund Request"
2. Include the following information:
   • Your full name
   • Email address associated with your purchase
   • Order number or transaction ID
   • Date of purchase
   • Product or service purchased
   • Reason for requesting a refund
3. Alternatively, you can fill out the refund request form on our Contact page

4.2 Processing Time

We aim to process all refund requests within 5 business days of receiving a valid request. Once approved:

• Credit card refunds typically appear on your statement within 5-10 business days, depending on your card issuer
• PayPal refunds are usually processed within 1-3 business days
• Bank transfers may take 7-14 business days to appear in your account

4.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible for any reason, we will contact you to arrange an alternative refund method.

5. Cancellation of Subscriptions

Cancellation of a subscription is different from requesting a refund. To cancel a recurring subscription:

1. Log in to your account on our Site
2. Navigate to "Account Settings" > "Subscriptions"
3. Click on "Cancel Subscription" next to the subscription you wish to cancel
4. Follow the prompts to confirm cancellation

Cancelling a subscription will stop future billing but will not automatically generate a refund for payments already made. If you wish to request a refund in addition to cancelling your subscription, you must follow the refund request process outlined in Section 4.

Please note that if you cancel a subscription, you will continue to have access to the subscription benefits until the end of the current billing period.

6. Special Circumstances

6.1 Technical Issues

If you are unable to access or use a purchased product or service due to technical issues on our end, please contact our support team at support@csgaminghub.com before requesting a refund. We will make every reasonable effort to resolve the issue. If we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a full refund regardless of the standard eligibility criteria.

6.2 Unauthorized Purchases

If you believe that an unauthorized purchase was made using your account or payment information, please contact us immediately at security@csgaminghub.com. We take such matters seriously and will investigate promptly. You may be asked to provide additional information to verify your claim.

6.3 Extenuating Circumstances

We understand that exceptional circumstances may arise. If you need to request a refund outside the terms of this policy due to extenuating circumstances, please explain your situation in detail when contacting us. Such requests will be evaluated on a case-by-case basis.

7. Disputes and Chargebacks

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in the termination of your account and may affect your ability to use our services in the future.

If you believe a charge is incorrect or fraudulent, please contact us first so we can investigate and resolve the issue amicably.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

For significant changes to this policy, we will make reasonable efforts to notify you, such as through a notice on our homepage or an email to the address associated with your account.

9. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have certain rights that cannot be limited by this policy. Nothing in this policy is intended to limit rights that cannot be limited under applicable law.

For customers in the European Union, you have the right to withdraw from a purchase of digital content within 14 days of the purchase, unless you have explicitly consented to the immediate delivery of the digital content and acknowledged that this waives your right of withdrawal.

10. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

CS Gaming Hub
4 Lewis Fields North
Stephenside AL3 8RN
United Kingdom

Phone: +446675778162
Email: refunds@csgaminghub.com